Return & Refund Policy

1. Right of Withdrawal (Cooling-Off Period)

If you are a consumer purchasing through our webshop, you have the legal right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day you or a third party designated by you (other than the carrier) receives the product.

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (for example by email or through our withdrawal form).

2. Returning the Product

After notifying us of your withdrawal, you must return the product within 14 days.

Returned products must:

  • Be in their original condition

  • Be unused except to inspect the product

  • Include original packaging where reasonably possible

You are only liable for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

3. Return Shipping Costs

The direct costs of returning the goods are the responsibility of the customer, unless stated otherwise.

If the product is defective, damaged, or incorrect, we will cover the return shipping costs.

4. Refunds

If you withdraw from the purchase, we will reimburse:

  • The full purchase price of the product

  • The original delivery costs (standard shipping option)

Refunds will be issued within 14 days after we receive the returned product or proof that it has been returned.

Refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed.

You are responsible for the costs of returning the order.

5. Exceptions to the Right of Withdrawal

The right of withdrawal may not apply to:

  • Products made to the consumer’s specifications or clearly personalized

  • Products that cannot be returned for hygiene or health reasons once unsealed

  • Other exceptions allowed under applicable consumer law.

6. Defective or Incorrect Products

If the product you receive is:

  • defective,

  • damaged during delivery, or

  • different from what you ordered,

Please contact us within 14 days after receiving the product.

Under EU consumer law, customers are entitled to a product that meets reasonable expectations and matches what was promised.

We will offer an appropriate solution, which may include:

  • replacement,

  • repair, or

  • a full refund.

Shipping Policy

1. Order Processing

Orders placed through our webshop are processed and shipped from our warehouse in the Netherlands.

Orders are usually processed within 14 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

2. Shipping Methods

We ship our art prints using reliable shipping carriers. Shipping options and estimated delivery times will be shown during the checkout process.

Delivery times are estimates and may vary depending on location, shipping carrier, or unforeseen circumstances.

3. Delivery Area

We currently ship to:

  • The Netherlands

  • Other EU countries

  • Selected international destinations

Shipping costs are calculated at checkout based on the delivery location.

International customers (including the UK) are responsible for any import duties, taxes, or customs fees required by their country. Customs processing may cause delays; once your order has reached customs, it is your responsibility to contact the carrier and settle any fees. If you decline to pay the required customs charges, the shipment may be returned or destroyed by customs. We do not issue refunds for goods or shipping costs when a parcel is refused due to unpaid duties. Shipments rejected or returned due to unpaid customs fees may also incur a redirection or return fee charged by the carrier. You as a customer are responsible for these fees.

4. Delivery Responsibility and Risk

The risk of damage or loss of goods remains with the seller until the product is delivered to the consumer or a designated recipient.

Once the package has been delivered to the provided delivery address, responsibility transfers to the customer.

5. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the package cannot be delivered, additional shipping costs may apply for reshipping the order.

6. Lost or Damaged Shipments

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.

We will investigate the issue with the shipping carrier and provide an appropriate solution.

7. Customs and International Shipments

For orders shipped outside the European Union:

  • Customs duties or import taxes may apply.

  • These charges are the responsibility of the customer.